| LEADER 00000nam 2200000uu 4500 |
| 001 13399135308 |
| 003 ULIBM |
| 008 230113s2018||||th 000 0 eng d |
| 020 ^a9781787547872 |
| 050 00 ^aHF5415.335^b.D49 2018 |
| 100 1 ^aDew, Robert, ^eauthor. |
| 245 10 ^aCustomer experience innovation : ^bhow to get a lasting market edge / ^cby Robert Dew, Coriolis Innovation, Australia ; with Cyrus Allen. |
| 250 ^aFirst edition. |
| 300 ^axviii, 213 pages : ^billustrations ; ^c24 cm |
| 504 ^aIncludes bibliographical references (pages 194-201) nd index. |
| 650 0 ^aConsumer satisfaction. |
| 650 0 ^aCustomer relations. |
| 650 7 ^aConsumer satisfaction. |
| 650 7 ^aCustomer relations. |
| 700 1 ^aAllen, Cyrus, ^eauthor. |
| 999 ^aปวีนา ภู่ทอง |