| LEADER 00000nam 2200000uu 4500 |
| 001 13399132504 |
| 003 ULIBM |
| 008 181002s2010||||th 000 0 eng d |
| 020 ^a9781933820330 |
| 050 04 ^aHF5415.5^b.T65 2013 |
| 099 ^aDBTM |
| 100 1 ^aPolaine, Andrew |
| 245 10 ^aService design:^bfrom insight to implementation /^cAndrew Polaine, Lavrans Løvlie, and Ben Reason |
| 260 ^aBrooklyn, N.Y. :^bRosenfeld Media,^cc2013 |
| 300 ^a202 p. :^bill |
| 500 ^"Foreword by John Thackara^"--Cover |
| 500 ^aIncludes index |
| 650 0 ^aCustomer services^xManagement |
| 650 0 ^aCustomer services^xQuality control |
| 700 1 ^aLøvlie, Lavrans |
| 700 1 ^aReason, Ben |
| 700 1 ^aThackara, John |
| 999 ^aปวีนา ภู่ทอง |