| LEADER 00000nam 2200000uu 4500 |
| 001 13399129656 |
| 003 ULIBM |
| 008 141106s2011||||th 000 0 eng d |
| 020 ^a9789063692797 |
| 050 4 ^aHF5415.5^b.T65 2011 |
| 099 ^aDBTM |
| 100 1 ^aStickdorn, Marc. |
| 245 10 ^aThis is service design thinking :^bbasics, tools, cases /^c[concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews ... [et al.] ; contributors, Adam Lawrence ... [et al.]] |
| 250 ^aPbk. ed |
| 300 ^a373 p. :^bill. (some col.) ;^c23 cm |
| 504 ^aIncludes bibliographical references (p. 340-365) and index |
| 505 0 ^aIntroduction --^tWhat is service design? --^tWho are these service designers? --^tHow does service design work? --^tWhat are the tools of service design? --^tApplied service design --^tDeep service design thinking. |
| 650 0 ^aCustomer services. |
| 650 0 ^aCreative ability in business. |
| 650 0 ^aLateral thinking. |
| 650 0 ^aCreative thinking. |
| 700 1 ^aSchneider, Jakob. |
| 700 1 ^aAndrews, Kate. |
| 999 ^aปวีนา ภู่ทอง |
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